Job Description
Join our dynamic IT team in Minneapolis as a Part-Time Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support in a hybrid environment. This flexible role offers the perfect blend of technical challenge and work-life balance, with opportunities to grow your career while making a tangible impact on our organization's digital infrastructure.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for 50+ daily user inquiries
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticketing systems with 95% SLA adherence and resolution metrics
- Deploy and configure endpoints using SCCM and Intune
- Document solutions in knowledge base with clear technical documentation
- Collaborate with network and security teams on escalated incidents
- Conduct user training on new systems and security protocols
Qualifications
- 2+ years in IT support with strong troubleshooting methodology
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and endpoint management
- Experience with ServiceNow or Jira ticketing systems
- Excellent written/verbal communication skills
- Ability to work independently in a hybrid schedule
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Customer service mindset with empathy-driven approach