Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Louisville IT Services is seeking a detail-oriented Part-Time Help Desk Support to join our dynamic team. If you excel at troubleshooting and enjoy helping others navigate technology, we want to hear from you.
In this role, you will serve as the primary point of contact for our internal employees, ensuring seamless access to IT systems and resolving technical issues efficiently. We offer a supportive environment where your skills are valued and your schedule is respected.
Why Join Us?
- Flexible part-time hours designed to work around your life.
- Competitive hourly pay with performance bonuses.
- Opportunities to expand your technical skillset in a collaborative environment.
- Modern office environment in the heart of downtown Louisville.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware and software issues.
- Diagnose and resolve common technical problems including network connectivity, printer malfunctions, and operating system errors.
- Log, track, and manage all help desk tickets using our ticketing system (e.g., ServiceNow or Jira).
- Assist in the deployment, configuration, and maintenance of end-user devices such as laptops, desktops, and mobile phones.
- Conduct user training sessions to ensure employees are proficient with new software and security protocols.
- Perform regular system updates and backups to ensure data integrity and system stability.
- Maintain a professional and positive demeanor when assisting users with non-technical inquiries.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field is preferred.
- 1-2 years of experience in a Help Desk, Technical Support, or IT Support role.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Excellent customer service skills with the ability to communicate technical concepts clearly to non-technical users.
- Familiarity with remote desktop tools and basic knowledge of Active Directory.
- Must be available to work a part-time schedule (approximately 20-25 hours per week).
- Strong troubleshooting skills and a logical approach to problem-solving.