Job Description
Join TechFlow Solutions as a Part-Time Help Desk Specialist and become the frontline hero for our dynamic Raleigh-based clients! We're seeking a tech-savvy professional to deliver exceptional IT support in a hybrid role (20 hours/week). You'll troubleshoot hardware/software issues, guide users through technical challenges, and maintain our cutting-edge systems while growing your career in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve desktop/laptop hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support for 50+ daily user inquiries
- Manage Active Directory accounts, VPN access, and cloud-based applications (Office 365, Google Workspace)
- Document all tickets in ServiceNow with detailed resolution steps and preventive measures
- Collaborate with senior engineers on network infrastructure projects
- Train users on cybersecurity best practices and new system implementations
Qualifications
- 2+ years of hands-on help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Expert knowledge of Windows 10/11 and macOS troubleshooting
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Strong written communication skills for technical documentation
- Ability to work independently during flexible shifts (including weekends)