Job Description
Join TechSolutions Memphis as a Part-Time Help Desk Specialist and become the go-to tech hero for our dynamic team! We're seeking a customer-focused tech enthusiast to deliver exceptional IT support across our Memphis operations. This flexible role (20-25 hours/week) offers the perfect opportunity to sharpen your troubleshooting skills while making tangible impact in a collaborative environment. If you're passionate about solving technical puzzles and helping colleagues thrive, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for hardware/software issues
- Troubleshoot Windows/macOS systems, network connectivity, and peripheral devices
- Manage ticketing system (ServiceNow) with accurate documentation and timely resolution
- Deploy and configure new equipment including workstations, mobile devices, and printers
- Conduct user training on security protocols and productivity tools
- Collaborate with senior IT on escalated incidents and system improvements
Qualifications
- High school diploma; A+/Network+ certification or equivalent experience required
- 1+ years in help desk or technical support role
- Expertise in Windows 10/11, Microsoft 365, and basic networking
- Exceptional communication skills with ability to explain technical concepts simply
- Strong problem-solving aptitude and patience with diverse user needs
- Availability to work 4-5 days/week including occasional weekend shifts