Job Description
Join our dynamic IT team as a Part-Time Help Desk Specialist in Louisville, KY! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This flexible role offers remote work options and opportunities for skill growth in a collaborative environment.
At TechSolutions Inc., we empower businesses through innovative technology solutions. As a key member of our support team, you'll troubleshoot hardware/software issues, optimize system performance, and document technical procedures—all while building meaningful client relationships.
Responsibilities
- Provide Tier 1/2 technical support for 50+ users via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including OS, printers, and network connectivity
- Deploy and configure workstations, laptops, and mobile devices
- Maintain accurate documentation of tickets, assets, and IT procedures
- Collaborate with senior engineers on escalated technical problems
- Implement security protocols and access controls
- Conduct user training on new systems and best practices
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency with ticketing systems (ServiceNow/Jira) and remote desktop tools
- Strong diagnostic skills for hardware troubleshooting
- Excellent communication and customer service abilities
- Basic network knowledge (TCP/IP, DNS, DHCP)
- Ability to work independently during off-hours on-call rotations