Job Description
Are you ready to launch a lucrative career in Information Technology? Apex Support Systems is currently seeking motivated individuals for Help Desk Support Specialist positions in Plano, TX. We offer a comprehensive Paid Training program designed to fast-track your entry into the IT industry.
As a key member of our support team, you will be the first line of defense for our clients, ensuring seamless technology operations. We pride ourselves on our modern culture, competitive benefits, and clear pathways for professional growth. If you possess a problem-solving mindset and a willingness to learn, we want to hear from you.
Why Apply?
- Industry-Leading Training: No prior experience needed. We provide paid on-the-job training to build your skillset.
- Competitive Compensation: Earn a base salary of $45,000 - $60,000 per year plus performance bonuses.
- Health & Wellness: Comprehensive medical, dental, and vision insurance starting day one.
- Career Advancement: Excellent opportunities for promotion to Senior Support and Systems Administration roles.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop to end-users.
- Troubleshoot hardware and software issues for Windows, macOS, and mobile devices.
- Manage and prioritize help desk tickets using ITSM tools (e.g., ServiceNow, Jira) to ensure SLA compliance.
- Install, configure, and maintain peripherals, printers, and network connections.
- Document all technical incidents and resolutions in the knowledge base to enhance team efficiency.
- Collaborate with senior IT staff to resolve complex escalations and implement solutions.
- Conduct regular user training sessions to improve software literacy and security awareness.
Qualifications
- High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Basic understanding of computer hardware, operating systems, and network concepts.
- Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work in a fast-paced environment and manage multiple tickets simultaneously.
- Reliable internet connection and a quiet workspace are required for remote support duties.
- Must be authorized to work in the United States.