Job Description
Launch Your IT Career with Paid Training!
Are you looking for a stable career in Information Technology? TechSolutions SD is currently seeking motivated individuals to join our team as Help Desk Support Specialists. We are proud to offer a comprehensive Paid Training Program designed to take you from entry-level to job-ready in just a few months.
In this role, you will be the first line of support for our clients, solving technical challenges and providing world-class service. No prior experience is required—we provide the training; you provide the drive and enthusiasm.
What You Will Gain:
- Hands-on training with certified instructors.
- Industry-recognized certifications preparation.
- Guaranteed employment upon successful completion of training.
Why Apply? This is a unique opportunity to break into the tech industry without the burden of expensive tuition fees. Join a company that invests in your future.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for end-users in a Windows and Mac environment.
- Provide exceptional customer service via phone, email, and remote desktop support tools.
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
- Assist with network connectivity problems and resolve connectivity issues efficiently.
- Document all technical support tickets, interactions, and resolutions in our ticketing system (ServiceNow/Zendesk).
- Collaborate with senior IT staff to escalate complex issues and learn best practices.
- Conduct on-site visits to client locations to provide technical assistance as needed.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy with a strong willingness to learn new technologies.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Customer-focused mindset with a problem-solving attitude.
- Must be authorized to work in the United States.
- Access to a reliable computer and high-speed internet for remote training sessions.