Job Description
Launch your IT career with our comprehensive IT Support Trainee program in Kansas City! We're offering a $5,000 sign-on bonus for qualified candidates ready to grow with our innovative tech team. This 6-month accelerated training program combines hands-on experience with industry certifications, preparing you for a full-time role as an IT Support Specialist. Enjoy mentorship from senior engineers, cutting-edge technology exposure, and a clear career advancement path within our Fortune 500 partner ecosystem.
Why Join Us?
• Industry-leading certification training (CompTIA A+, Google IT Support)
• Mentorship program with 10+ year industry veterans
• Direct hire conversion with competitive compensation package
• Flexible hybrid work environment (3 days office/2 days remote)
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide tier-1 technical support via phone, chat, and ticketing systems
- Deploy and configure workstations, peripherals, and network devices
- Document technical procedures and create knowledge base articles
- Collaborate with cybersecurity team on endpoint security protocols
- Participate in cross-departmental IT infrastructure projects
- Maintain inventory of IT assets and software licenses
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of PC hardware, operating systems, and networking
- Customer service mindset with strong communication skills
- Ability to troubleshoot logical problems methodically
- Valid driver's license and reliable transportation
- Passion for continuous learning and technology trends
- CompTIA A+ certification (or willingness to obtain within 6 months)
- US citizenship or permanent residency required