Job Description
Launch your IT career in Anchorage's growing tech scene! Alaska Tech Solutions is seeking motivated IT Support Trainees to join our dynamic team. This entry-level role offers comprehensive training, mentorship from industry experts, and a $5,000 sign-on bonus to kickstart your journey. You'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity while supporting Alaska's thriving businesses.
Our 6-month paid training program covers Windows Server, cloud technologies, and helpdesk protocols. Upon completion, top performers will transition to permanent IT Support Specialist roles with competitive salaries and advancement opportunities. Enjoy Alaska's unique lifestyle while building a future-proof career in technology.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Deploy and configure workstations, peripherals, and network equipment
- Assist with cybersecurity protocols including patch management and access controls
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in cross-departmental IT initiatives
- Complete vendor certification training (CompTIA A+/Network+)
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of networking concepts (TCP/IP, DNS)
- Experience with Windows/macOS operating systems
- Customer service mindset with strong communication skills
- Ability to troubleshoot hardware and software issues
- Valid Alaska driver's license (for occasional site visits)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Passion for technology and continuous learning