Job Description
Launch your IT career with an industry-leading company! TechNova Solutions is seeking motivated IT Support Trainees in St. Petersburg, FL with a competitive $5,000 sign-on bonus. Our immersive training program combines hands-on experience with mentorship from certified professionals, preparing you for a full-time role in our dynamic IT department. Enjoy comprehensive benefits, career advancement opportunities, and a collaborative work environment.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, laptop, and mobile devices
- Provide tier-1 technical support to internal staff via phone, email, and ticketing systems
- Install, configure, and maintain network infrastructure (routers, switches, firewalls)
- Document IT procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in cybersecurity awareness training and best practices
Qualifications
- High school diploma or equivalent; A+/Network+ certifications preferred
- Basic understanding of Windows OS, Active Directory, and networking concepts
- Strong problem-solving skills and customer service aptitude
- Ability to learn technical concepts quickly and work independently
- Valid Florida driver's license (for occasional site visits)
- Excellent written and verbal communication skills