Job Description
Launch your IT career with weekly pay in Boston's thriving tech hub! TechForward Solutions is seeking motivated IT Support Trainees to join our dynamic team. This accelerated program combines hands-on training with real-world experience, preparing you for a full-time career in IT support. Enjoy competitive compensation, mentorship from industry experts, and rapid advancement opportunities. Perfect for recent graduates or career changers eager to break into technology.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Deploy and configure workstations, laptops, and peripherals
- Assist with network troubleshooting and basic security protocols
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Participate in daily stand-ups and cross-functional projects
- Adhere to ITIL best practices for incident management
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service aptitude
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid driver's license for occasional site visits
- Pass background check and pre-employment screening