Job Description
Launch your IT career with weekly pay at TechForward Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in Seattle. This hands-on role offers comprehensive training in hardware/software troubleshooting, network diagnostics, and customer service excellence. Enjoy competitive pay with weekly direct deposits, mentorship from industry experts, and a clear path to advancement. Our collaborative environment fosters growth while serving diverse tech clients across the Pacific Northwest. No prior experience required – we'll equip you with industry certifications and real-world skills.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide Tier 1 customer support via phone, chat, and ticketing systems
- Assist with network setup, security protocols, and cloud infrastructure
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Participate in weekly training sessions for emerging technologies
- Support cross-functional teams during IT projects and migrations
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of computer hardware and operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid Washington State driver's license (for occasional client visits)