Job Description
Are You Ready to Launch a Lucrative Career in Technology?
Apex Digital Solutions is seeking a highly motivated IT Support Trainee to join our dynamic team in Washington, DC. We offer a unique fast-track program designed for individuals looking to transition into the tech industry or grow their existing IT skills into a high-paying senior role.
As a Trainee, you will work alongside our Senior Systems Engineers and Network Administrators. We provide comprehensive, hands-on training on industry-standard infrastructure, cybersecurity protocols, and helpdesk management. This is not just an entry-level job; it is a pathway to a lucrative future in IT.
Why Join Us?
- Competitive Compensation: Starting at $60k with clear paths to $85k+ within 18 months.
- Full Training Provided: No prior experience required, only a willingness to learn.
- Modern Work Environment: Collaborative office in the heart of DC.
- Benefits Package: Health, dental, vision, and 401(k) matching.
Responsibilities
- Assist in the installation, configuration, and troubleshooting of hardware and software systems for internal clients.
- Monitor and maintain IT infrastructure, including network connectivity, printers, and peripheral devices.
- Respond to and resolve Helpdesk tickets in a timely and professional manner.
- Perform routine system backups and data recovery procedures.
- Collaborate with the IT team to implement new software updates and security patches.
- Document all technical issues and resolutions in the ticketing system.
- Provide exceptional customer service and technical guidance to non-technical staff.
Qualifications
- High school diploma or GED required; Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Basic understanding of computer hardware components (CPU, RAM, Motherboard) and operating systems (Windows, macOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Willingness to obtain relevant IT certifications (we will support your certification costs).
- Valid driver's license and willingness to travel to client sites within the DC metro area.