Job Description
Join our dynamic IT team as a IT Support Trainee in Houston and start your career in technology tomorrow! We're seeking motivated individuals with a passion for problem-solving to learn enterprise-level systems while supporting Fortune 500 clients. Our 6-month intensive training program combines hands-on experience with industry certifications – no prior experience required!
Enjoy competitive benefits, mentorship from senior engineers, and a clear path to becoming a full-fledged IT Support Specialist. Work in our state-of-the-art facility with cutting-edge technology and flexible scheduling options.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document ticket resolutions in ITSM systems (ServiceNow/Jira)
- Assist in deploying and configuring workstations across 500+ users
- Collaborate with cybersecurity team on access management protocols
- Participate in daily stand-ups and cross-departmental projects
- Complete CompTIA A+ and Microsoft 365 Fundamentals certifications
Qualifications
- High school diploma or equivalent (college preferred)
- Basic knowledge of Windows/macOS operating systems
- Excellent troubleshooting and problem-solving abilities
- Strong written and verbal communication skills
- Ability to lift 15 lbs for equipment handling
- Valid Texas driver's license (for occasional client site visits)
- Pass background check and drug screening