Job Description
Launch your IT career with our immersive IT Support Trainee program in Reno! Join a dynamic team where you'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals. We're seeking motivated individuals ready to start tomorrow and grow with us in Nevada's tech hub.
Our 6-month structured training combines classroom learning with real-world shadowing, preparing you for a permanent IT Support Specialist role. Enjoy competitive benefits, mentorship from industry experts, and opportunities to earn certifications like CompTIA A+ and Network+.
Responsibilities
- Provide first-tier technical support for hardware, software, and network issues
- Assist with hardware setup, configuration, and maintenance
- Document incidents, resolutions, and standard operating procedures
- Collaborate with senior technicians on complex troubleshooting
- Participate in cybersecurity awareness training and best practices
- Support system upgrades and patch management processes
- Learn and apply ITIL service management principles
Qualifications
- High school diploma or equivalent (college preferred)
- Basic knowledge of operating systems (Windows, macOS)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in a dynamic environment
- Customer service mindset with patience and adaptability
- Willingness to obtain CompTIA certifications within 6 months
- Valid driver's license for occasional off-site support