Job Description
Join TechForward Solutions as an IT Support Trainee and kickstart your career in technology! We're offering a comprehensive training program with a $3,000 sign-on bonus for qualified candidates. You'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals while working with cutting-edge technology in our Durham headquarters. Our structured mentorship program ensures rapid skill development and career growth opportunities. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture that values innovation and continuous learning. Apply today to become part of our dynamic IT team!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with system installations, configurations, and maintenance
- Document IT procedures and create troubleshooting guides
- Collaborate with senior technicians on complex problem resolution
- Participate in cybersecurity awareness training and best practices
- Support user account management and access control protocols
- Conduct regular system audits and preventive maintenance
- Learn and implement cloud-based solutions (AWS/Azure fundamentals)
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic knowledge of operating systems (Windows/Linux) and networking concepts
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification during employment
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license and reliable transportation