Job Description
Launch your IT career with our premier IT Support Trainee program in Pittsburgh! We're seeking motivated individuals passionate about technology to join our growing team. As a trainee, you'll receive hands-on experience in enterprise environments while earning a competitive salary and a $2,500 sign-on bonus. Our 6-month structured training covers desktop support, network fundamentals, and security protocols, with guaranteed full-time placement upon completion. Enjoy modern benefits including remote work options, professional certifications, and mentorship from senior engineers.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 200+ endpoints
- Deploy and configure Windows 10/11 workstations and peripheral devices
- Document ticket resolutions in ServiceNow and maintain knowledge base articles
- Assist with Active Directory user management and group policy implementation
- Collaborate with network team on VLAN configurations and firewall rules
- Participate in after-hours on-call rotation (1 week per month)
- Execute preventative maintenance on servers and network infrastructure
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of TCP/IP, DNS, and DHCP protocols
- Experience with Windows OS troubleshooting and installation
- Strong customer service skills with ability to explain technical concepts simply
- Ability to lift 30lbs and work in server room environments
- Valid Pennsylvania driver's license for equipment transport
- Pass background check and drug screening
- Proficient in Microsoft Office 365 suite