Job Description
Are you ready to launch a rewarding career in Information Technology? Apex Technology Solutions is seeking a dedicated IT Support Trainee to join our dynamic team in El Paso, Texas. We are proud to offer a competitive Sign-on Bonus for top candidates looking to kickstart their professional journey in tech support.
As a Trainee, you will receive hands-on mentorship, industry-leading training, and a clear career progression path. If you are a problem solver with a passion for technology and a desire to learn, this is your chance to shine.
Responsibilities
- Provide tier-one technical support to employees regarding hardware, software, and network connectivity issues.
- Log and track all incoming IT support tickets in the ticketing system, ensuring timely follow-up and resolution.
- Assist in the installation, configuration, and maintenance of computer workstations, printers, and peripherals.
- Learn and implement IT security protocols and best practices under the supervision of senior staff.
- Collaborate with the IT team to troubleshoot complex technical challenges and system failures.
- Conduct routine system updates, patch management, and hardware audits.
- Maintain a clean, organized, and professional IT workspace.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Familiarity with Windows operating systems and basic knowledge of Mac OS is a plus.
- Strong customer service skills with the ability to communicate technical concepts to non-technical users.
- Basic understanding of computer networking concepts (LAN/WAN) and internet protocols.
- Willingness to obtain industry certifications (e.g., CompTIA A+) during employment.
- Valid driver’s license and access to a vehicle for occasional site visits.