Job Description
Join TechNova Solutions as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to join our Denver team. This full-time training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to become a proficient IT professional. Enjoy a competitive salary, comprehensive benefits, and a $2,500 sign-on bonus upon successful completion of training.
Our collaborative environment fosters growth through real-world troubleshooting, system administration tasks, and customer interaction. You'll gain exposure to cloud technologies, network security, and enterprise software while contributing to our mission of delivering seamless IT solutions. Perfect for recent graduates or career changers eager to enter the thriving Denver tech scene.
Responsibilities
- Provide Tier 1 technical support to internal users via phone, email, and ticketing systems
- Install, configure, and troubleshoot hardware and software including desktops, laptops, and peripherals
- Assist with network setup, security protocols, and system monitoring tasks
- Document technical procedures and maintain accurate inventory records
- Collaborate with senior engineers to resolve complex IT issues
- Participate in cross-departmental IT projects and system upgrades
- Deliver exceptional customer service with clear communication and patience
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent verbal and written communication abilities
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies and adapt to changing systems
- Valid Colorado driver's license and reliable transportation (if field visits required)