Job Description
Launch your IT career in Pittsburgh with our comprehensive IT Support Trainee program! We're seeking motivated individuals to join our dynamic team and receive industry-leading training while earning a competitive salary. This full-time position includes a $5,000 sign-on bonus for qualified candidates who start by June 30th. You'll gain hands-on experience with cutting-edge technology while working alongside certified professionals in a collaborative environment. Our 6-month training curriculum covers cloud systems, cybersecurity fundamentals, and enterprise-level troubleshooting – setting you up for long-term success in the tech industry.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all IT incidents and resolutions using ticketing systems
- Collaborate with senior engineers on complex network and security protocols
- Participate in daily system health checks and preventive maintenance
- Assist with employee onboarding and equipment provisioning
- Develop expertise in Microsoft Azure and Active Directory administration
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Customer service experience or strong communication skills
- CompTIA A+ or similar certification desired (training provided)
- Ability to lift 30 lbs and work in standing/walking environments
- Valid driver's license for occasional off-site support
- Pass background check and pre-employment drug screen
- Must start within 14 days of offer acceptance