Job Description
Launch your IT career in Denver with our exclusive IT Support Trainee program! TechNova Solutions is seeking motivated individuals to join our award-winning team, offering comprehensive training and a competitive $3,000 sign-on bonus. As an industry leader in managed IT services, we provide hands-on experience with cutting-edge technology while fostering a culture of innovation and growth. This is your opportunity to transform your passion for technology into a professional career with full benefits, mentorship from senior engineers, and a clear path to advancement. Join us in shaping the future of IT support!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document incidents, resolutions, and procedures in IT service management tools
- Collaborate with senior technicians on complex troubleshooting and system upgrades
- Assist with cybersecurity best practices and data protection protocols
- Participate in cross-departmental IT projects and process improvements
- Deliver exceptional customer service with SLA adherence
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience and adaptability
- Ability to work in a fast-paced environment with competing priorities
- Valid driver's license and reliable transportation for occasional client visits
- Passion for technology and commitment to continuous learning