Job Description
Join our award-winning IT team as an IT Support Trainee and kickstart your career in technology! We're offering a $2,500 sign-on bonus for qualified candidates who begin before October 1st. This comprehensive 6-month training program combines hands-on experience with mentorship from industry-certified professionals. You'll gain expertise in network administration, system troubleshooting, cybersecurity fundamentals, and client relationship management. Our Cincinnati-based company provides a collaborative environment with growth opportunities into specialized IT tracks. Benefits include health insurance, 401(k) matching, and ongoing professional development.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and maintain accurate asset inventory
- Collaborate with senior engineers on network infrastructure projects
- Implement security protocols and conduct vulnerability assessments
- Train end-users on new technology implementations
- Participate in after-hours on-call rotation (rotational schedule)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification preferred (willing to train)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs and work in varied environments
- Valid driver's license for occasional off-site support
- Pass background check and drug screening
- Enthusiasm for continuous learning in evolving tech landscape