Job Description
Welcome to NextGen Tech Solutions, where innovation meets support. We are looking for ambitious individuals to join our growing team as an IT Support Trainee. This is a direct-hire opportunity designed for those eager to launch a career in Information Technology without needing years of prior experience.
In this role, you will work under the mentorship of senior engineers, gaining hands-on experience in troubleshooting, system administration, and user support. If you have a passion for technology and a desire to learn, we want to hear from you.
Why Join Us?
- Comprehensive training program to fast-track your career.
- Opportunity for rapid advancement based on performance.
- Modern work environment with a focus on professional growth.
- Competitive benefits package including health, dental, and 401(k).
What You'll Do
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and ticketing systems.
- Assist in the installation, configuration, and maintenance of hardware and software systems.
- Diagnose and resolve network connectivity issues and software errors.
- Manage hardware inventory and perform regular system updates.
- Collaborate with the IT team to implement new technology solutions.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- High school diploma or equivalent (Associate's degree in IT or related field is a plus).
- Basic understanding of computer hardware and operating systems (Windows and macOS).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a team.
- Willingness to obtain relevant IT certifications (we will support this).