Job Description
Are you ready to launch your career in technology? Apex Digital Systems is seeking a motivated and eager IT Support Trainee to join our growing team in San Diego, CA. This is a unique opportunity to start working with us tomorrow and receive comprehensive mentorship from industry experts. No prior experience is requiredājust a passion for technology and a drive to learn.
As a Trainee, you will immerse yourself in our IT infrastructure, assisting with help desk operations, network maintenance, and system troubleshooting. We are looking for individuals who are eager to grow into full-fledged IT professionals in a fast-paced corporate environment.
Why Join Us?
- Start Immediately: Onboarding begins as early as tomorrow.
- Mentorship: Work alongside senior engineers to gain real-world skills.
- Career Growth: Clear path to advancement into SysAdmin or Network Engineering roles.
- Modern Environment: Work with the latest technologies in a collaborative setting.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and remote access.
- Assist in diagnosing and resolving hardware, software, and peripheral issues.
- Set up and configure workstations for new hires, including installing OS and essential software.
- Monitor and maintain IT inventory, ensuring equipment is properly tracked and serviced.
- Document technical issues and resolutions in the ticketing system (ServiceNow/Jira).
- Participate in weekly training sessions and knowledge-sharing workshops.
Qualifications
- High school diploma or GED required; Associateās or Bachelorās degree in Computer Science, IT, or related field preferred.
- Basic understanding of computer hardware components, operating systems (Windows 10/11, macOS), and peripherals.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills with a customer-centric attitude.
- Willingness to obtain industry certifications (e.g., CompTIA A+) during employment.