Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our Sacramento-based clients. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to troubleshoot hardware/software issues, manage network infrastructure, and deliver outstanding customer service. If you're eager to grow in a collaborative environment and build a foundation in IT operations, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Install, configure, and maintain network equipment (routers, switches, firewalls)
- Provide tier-1 technical support via phone, email, and remote assistance
- Document incidents, solutions, and asset configurations in ITSM systems
- Collaborate with senior engineers on complex infrastructure projects
- Participate in cybersecurity awareness initiatives and best practices
- Assist with system upgrades, patch management, and software deployments
- Deliver clear technical guidance to non-technical stakeholders
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn and adapt to new technologies