Job Description
Launch Your IT Career with Nexus Tech Solutions
Are you looking for an opportunity to break into the tech industry? Nexus Tech Solutions is currently accepting applications for our IT Support Trainee program in Santa Ana, CA. We are a remote-friendly organization that values talent, curiosity, and growth.
In this role, you will receive mentorship from senior engineers while assisting with day-to-day technical support. This is the perfect stepping stone for those eager to build a solid foundation in Information Technology.
What We Offer
- Comprehensive on-the-job training and mentorship.
- Competitive salary and performance bonuses.
- Flexible hybrid work schedule (Remote Friendly).
- Health, dental, and vision insurance.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues for desktops, laptops, and printers.
- Maintain and update the company's inventory of IT equipment and software licenses.
- Assist in the deployment of new workstations and software installations.
- Document technical issues and resolutions in the ticketing system (e.g., Jira, ServiceNow).
- Collaborate with the IT team to improve system performance and user experience.
Qualifications
- High school diploma or equivalent (Bachelor's degree in Computer Science or related field preferred).
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Familiarity with networking concepts (LAN/WAN, Wi-Fi) is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently as well as in a collaborative team environment.