Job Description
Are you ready to launch your career in technology? We are seeking a driven IT Support Trainee to join our dynamic team in Charlotte, NC. This hybrid role offers the perfect blend of remote flexibility and collaborative in-office culture. You will be mentored by senior engineers while handling real-world technical challenges, gaining invaluable experience in a fast-paced corporate environment.
Why Join Us?
- Comprehensive training program for aspiring IT professionals.
- Opportunity to work with cutting-edge technology stacks.
- Hybrid work model: Enjoy the best of both worlds with remote work options.
- Clear career progression path into specialized IT roles.
We are looking for individuals who are eager to learn, possess a problem-solving mindset, and are ready to make a significant impact on our team's success.
Responsibilities
- Provide first-level technical support to employees via phone, email, and ticketing systems (Zendesk/Jira).
- Diagnose and resolve hardware and software issues, including printer setups, operating system errors, and application conflicts.
- Assist in the deployment, configuration, and maintenance of new hardware and software across the organization.
- Maintain accurate records of all incidents, resolutions, and change requests in the help desk system.
- Collaborate with the IT team to improve internal processes and enhance the overall user experience.
- Conduct basic network troubleshooting and cable management tasks.
Qualifications
- High school diploma or equivalent (Bachelor's degree in IT, Computer Science, or related field is a plus).
- Basic understanding of computer hardware, operating systems (Windows 10/11, macOS), and networking concepts.
- Strong customer service skills and the ability to explain complex technical concepts to non-technical users.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+, Network+) within 12 months of employment.
- Excellent communication, interpersonal, and problem-solving abilities.
- Self-motivated with a proactive attitude toward learning new technologies.