Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals in Albuquerque, NM to provide exceptional remote-friendly technical support. This comprehensive training program combines hands-on experience with mentorship from industry experts. Enjoy flexible remote work options while building expertise in system administration, troubleshooting, and cybersecurity. Our collaborative culture values innovation and continuous learning, making this the perfect launchpad for your tech journey.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Deploy and configure workstations, laptops, and mobile devices
- Document technical procedures and create knowledge base articles
- Assist with network administration tasks including VPN setup and security protocols
- Provide tier-1 support for cloud platforms (Azure, AWS) and SaaS applications
- Collaborate with senior engineers on complex system deployments
- Participate in cross-functional IT projects and process improvement initiatives
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of Windows/macOS/Linux operating systems
- Excellent problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA Security+ within 6 months
- Valid driver's license for occasional on-site support
- Proficient in Microsoft Office 365 and remote collaboration tools