Job Description
Are you ready to launch a high-impact career in technology? Nexus Systems is looking for a driven IT Support Trainee to join our growing team in Phoenix, AZ.
We aren't just looking for technicians; we are looking for future leaders. As a Trainee, you will receive comprehensive mentorship, hands-on experience with enterprise-level hardware and software, and a clear path to advancement. This is your chance to break into the tech industry with a company that invests in its people.
Why Join Nexus Systems?
- Comprehensive training program for aspiring IT professionals.
- Career growth opportunities into System Administration or Network Engineering.
- Modern office environment with a collaborative team culture.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone and email, resolving hardware and software issues efficiently.
- Assist in the installation, configuration, and maintenance of desktop computers, laptops, printers, and mobile devices.
- Manage and track IT help desk tickets, ensuring timely resolution and documenting all troubleshooting steps.
- Collaborate with senior IT staff to troubleshoot network connectivity issues and minor server problems.
- Conduct routine system updates, security patching, and software installations across the organization.
- Perform basic hardware repairs and manage the asset inventory lifecycle.
Qualifications
- Currently enrolled in or recently graduated with an Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Strong interest in networking, hardware, and software troubleshooting with a 'learn by doing' attitude.
- Excellent written and verbal communication skills; ability to explain complex technical concepts to non-technical users.
- Basic familiarity with Microsoft Office Suite and operating systems (Windows/macOS).
- Ability to work independently and manage time effectively in a fast-paced environment.
- A valid driver's license and willingness to travel within the Phoenix metropolitan area for onsite support.