Job Description
Are you ready to launch your career in Information Technology?
Apex Systems is seeking a motivated IT Support Trainee to join our growing team in Raleigh, NC. This part-time position offers an exceptional opportunity for aspiring IT professionals to gain hands-on experience, receive mentorship from senior engineers, and build a robust foundation in technical support.
In this role, you will work closely with our IT department to ensure our internal infrastructure runs smoothly. You will be exposed to modern technologies, troubleshooting methodologies, and best practices in a fast-paced corporate environment. If you have a passion for technology and a desire to learn, we want to meet you.
Why Join Us?
- Hands-on technical training and mentorship.
- Exposure to enterprise-level systems and networks.
- Paid time off and holiday benefits.
- Growth opportunities into full-time IT roles.
Responsibilities
- Diagnose and resolve hardware and software issues for internal staff including printers, laptops, and applications.
- Provide tier-one technical support via phone, email, and in-person help desk tickets.
- Assist in the deployment, configuration, and imaging of workstations and peripherals.
- Maintain accurate records of support tickets in the help desk system.
- Support the installation and maintenance of network infrastructure components under supervision.
- Assist users with password resets, account management, and software installations.
Qualifications
- Currently pursuing or recently completed an Associate Degree in Computer Science, IT, or related field.
- Basic knowledge of Microsoft Windows operating systems (10 & 11) and Office 365.
- Understanding of computer hardware components (RAM, CPU, Storage) is a plus.
- Strong customer service skills with the ability to communicate complex technical concepts simply.
- Reliable transportation and availability for evening shifts (3 days/week).
- Eagerness to learn and adapt to new technologies.