Job Description
Join our award-winning IT Support team with a comprehensive paid training program designed to launch your career in technology! At Phoenix Tech Solutions, we invest in passionate individuals with no prior experience. Our 12-week paid training curriculum covers network administration, cybersecurity fundamentals, cloud technologies, and customer service excellence. Upon completion, you'll transition into a permanent IT Support Specialist role with competitive salary growth and advancement opportunities. Enjoy modern workspaces, mentorship from industry experts, and a supportive team environment in Phoenix's thriving tech corridor. Apply today to start your journey in IT!
Responsibilities
- Participate in hands-on training covering Windows/Linux systems, networking protocols, and cloud platforms
- Master ticket resolution procedures for hardware/software issues under guidance
- Develop customer service skills through simulated help desk scenarios
- Learn cybersecurity best practices including threat detection and incident response
- Assist senior technicians with on-site and remote support tasks
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- High school diploma or equivalent; college coursework preferred
- Basic computer literacy and familiarity with Microsoft Office Suite
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Valid driver's license and reliable transportation
- Ability to lift 30 lbs for equipment handling
- Commitment to completing the full training program
- Pass background check and drug screening