Job Description
Launch your career in the booming tech industry with our exclusive Paid Training Program for IT Support. We are looking for motivated individuals in Durham, NC, who are eager to learn and ready to build a future in Information Technology. No prior experience is required; we provide comprehensive classroom and on-the-job training to get you certified and ready to support enterprise clients.
As an IT Support Trainee, you will work alongside senior technicians, gaining hands-on experience with enterprise hardware, networking, and cybersecurity protocols. This is an excellent opportunity for recent graduates or career changers seeking a structured path into the IT field.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person troubleshooting.
- Install, configure, and troubleshoot hardware, software, and peripheral devices.
- Monitor and maintain network infrastructure to ensure optimal performance and uptime.
- Assist in the management of IT assets, including inventory tracking and lifecycle management.
- Document technical issues, resolutions, and standard operating procedures in the knowledge base.
- Collaborate with senior IT staff to implement security patches and software updates.
- Assist in the setup of new employee workstations and company devices.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or Computer Science is a plus).
- Strong problem-solving skills and a logical approach to technical troubleshooting.
- Excellent written and verbal communication abilities.
- Willingness to obtain industry-recognized certifications (we support the cost of training).
- Basic understanding of Microsoft Office Suite and operating systems.
- A proactive attitude with a genuine desire to learn new technologies quickly.