Job Description
Join our award-winning IT team in Memphis and transform your passion for technology into a thriving career! We're seeking motivated individuals for our exclusive paid IT Support Trainee program. No prior experience required – we provide comprehensive hands-on training in network administration, cybersecurity fundamentals, and enterprise system management. This 6-month program combines classroom instruction with real-world experience under the guidance of certified mentors. Upon completion, you'll earn industry-recognized certifications and transition into a full-time IT Support Specialist role with competitive benefits and growth opportunities.
Responsibilities
- Participate in structured training covering Windows/Linux systems, cloud infrastructure (AWS/Azure), and network troubleshooting
- Assist senior engineers with hardware/software installation, configuration, and maintenance
- Learn to diagnose and resolve end-user technical issues via ticketing systems
- Document technical procedures and create knowledge base articles
- Support cybersecurity best practices including access management and threat monitoring
- Collaborate with cross-functional teams on IT projects and system upgrades
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Strong problem-solving skills and attention to detail
- Basic familiarity with computer hardware and operating systems
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- Pass background check and pre-employment screening