Job Description
Launch your IT career with Madison Tech Solutions! We're seeking motivated individuals for our IT Support Trainee program in Madison, WI. No prior experience required—just a passion for technology and a drive to learn. You'll receive hands-on training in hardware/software troubleshooting, network fundamentals, and customer service while supporting our growing client base. This 6-month paid training program transitions into a permanent role with competitive benefits and growth opportunities. Join our innovative team and build a future-proof career in Madison's thriving tech scene!
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install, configure, and maintain computer systems and networks
- Provide exceptional technical support via phone, email, and in-person
- Document technical procedures and maintain service desk tickets
- Collaborate with senior technicians on complex infrastructure projects
- Participate in cross-departmental IT initiatives
- Stay updated on emerging technologies through continuous training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/Mac OS
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid Wisconsin driver's license (required for site visits)
- CompTIA A+ certification training provided (no prior certification needed)