Job Description
Launch your IT career with our comprehensive IT Support Trainee program in Baltimore! No prior experience required – we're seeking motivated individuals passionate about technology. Join our innovative team and gain hands-on experience in network administration, hardware troubleshooting, and cybersecurity fundamentals. Enjoy paid training, mentorship from industry experts, and a clear career progression path. Apply today and transform your potential into a rewarding career in one of America's fastest-growing tech hubs!
Responsibilities
- Install, configure, and troubleshoot desktop hardware, software, and peripherals
- Provide first-level technical support via phone, email, and in-person
- Document incidents, resolutions, and system configurations
- Assist with network maintenance and security protocols
- Collaborate with senior engineers on complex technical issues
- Participate in ongoing training and certification programs
- Support end-users during system transitions and upgrades
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and keyboard proficiency
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license (for occasional off-site support)
- Pass background check and drug screening