Job Description
Ready to kickstart your career in IT without prior experience? TechGrowth Solutions is seeking motivated IT Support Trainees in El Paso, TX! We provide comprehensive hands-on training and mentorship to transform your passion for technology into a professional career. Join our dynamic team where you'll gain real-world experience while supporting cutting-edge systems. This is your gateway to a stable, high-demand career with growth opportunities into specialized IT roles.
Responsibilities
- Install, configure, and troubleshoot desktop hardware/software systems
- Provide technical support to users via phone, email, and chat
- Assist with network diagnostics and basic security protocols
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Participate in continuous training modules and skill development
- Support hardware/software upgrades and maintenance activities
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Willingness to learn technical concepts quickly
- Customer service mindset and patience
- Reliable transportation to our El Paso office
- Ability to lift 15-20 lbs for equipment handling