Job Description
Are you ready to launch your career in the fast-paced world of technology? Apex Digital Systems is seeking a dedicated IT Support Trainee to join our dynamic team in the heart of New York City. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience in a corporate environment while learning from industry veterans. We offer a comprehensive training program, mentorship, and a clear path for advancement. If you are eager to solve problems and support our clients, we want to meet you!
We are looking for a self-motivated individual who is passionate about technology and eager to learn. As an IT Support Trainee, you will be the first point of contact for technical issues, assisting employees with hardware, software, and network queries. You will work closely with our Senior IT Engineers to develop your technical skills and prepare for future certifications.
Responsibilities
- Troubleshoot hardware, software, and network connectivity issues for internal employees.
- Provide first-level technical support via phone, email, and a ticketing system (Zendesk/ServiceNow).
- Assist in the deployment, configuration, and maintenance of workstations, laptops, printers, and mobile devices.
- Monitor system performance and participate in on-call rotations for critical incidents.
- Document all technical issues, resolutions, and procedures in the knowledge base.
- Collaborate with senior IT staff on infrastructure upgrades and security patches.
- Conduct basic training sessions for new hires on office technology and security protocols.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Experience: Recent graduates or individuals looking to start their IT career are encouraged to apply.
- Technical Knowledge: Basic understanding of Windows operating systems, Office Suite, and networking concepts.
- Skills: Strong analytical and problem-solving skills with a keen attention to detail.
- Communication: Excellent verbal and written communication skills; able to explain complex technical concepts simply.
- Work Ethic: Ability to work well in a team-oriented, fast-paced environment and manage multiple priorities.
- Certifications: IT certification (A+, Network+) is a plus but not required.