Job Description
Join TechSprint Solutions as an IT Support Trainee and launch your career in technology! We're seeking passionate individuals eager to learn and grow in a dynamic environment. As a trainee, you'll receive hands-on training in network administration, system troubleshooting, and cybersecurity fundamentals. Our comprehensive mentorship program pairs you with senior engineers to accelerate your professional development. Enjoy competitive benefits, flexible scheduling, and opportunities for career advancement within our rapidly expanding tech team. Apply today to become part of Minneapolis' leading IT innovator!
Responsibilities
- Provide Tier 1 technical support for employees via phone, email, and in-person assistance
- Install, configure, and maintain desktop hardware, software, and peripherals
- Monitor network performance and security systems using diagnostic tools
- Document technical issues and resolutions in IT service management software
- Assist with server maintenance, backup operations, and data recovery procedures
- Collaborate with senior engineers on infrastructure improvement projects
- Participate in regular training sessions to expand technical knowledge
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong problem-solving skills and ability to troubleshoot technical issues
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- Willingness to learn new technologies and adapt to changing environments
- Valid driver's license and reliable transportation for occasional site visits