Job Description
We are looking for a motivated IT Support Trainee to join our dynamic team in Memphis, TN. This is a unique opportunity for recent graduates or aspiring IT professionals to launch their career with hands-on training and mentorship from industry experts.
In this role, you will support our internal infrastructure, resolve technical issues, and assist in maintaining a seamless digital work environment. If you have a passion for technology and a desire to grow, this is the perfect starting point for your professional journey.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person to resolve hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer systems, printers, and peripherals.
- Troubleshoot network connectivity problems and diagnose common technical errors.
- Manage and update IT asset inventory and documentation.
- Collaborate with senior staff to implement software updates and security patches.
- Ensure a high level of customer satisfaction by responding to tickets promptly and professionally.
Qualifications
- Currently enrolled in or recently graduated with an Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Familiarity with Microsoft Windows operating systems and basic networking concepts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Willingness to obtain relevant IT certifications (training provided).
- Ability to lift and carry IT equipment when necessary.