Job Description
Are you looking to launch a career in Information Technology? Apex Systems is currently hiring an IT Support Trainee to join our dynamic team in Madison, WI. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience in a corporate environment while receiving top-tier training.
As a Trainee, you will be the first point of contact for our internal employees, providing essential technical support that keeps our business running smoothly. We pride ourselves on our collaborative culture and are looking for individuals who are eager to learn, solve problems, and grow with us.
What You Will Do:
Located in the heart of Wisconsin’s capital, our office offers a collaborative environment where innovation meets tradition. We are committed to professional development and will guide you through the fundamentals of IT infrastructure, network security, and help desk operations.
Responsibilities
Assist in diagnosing and resolving hardware and software issues for end-users in a Windows and Mac environment.Manage and track incoming support requests through our ticketing systems (ServiceNow/Jira).Perform routine hardware maintenance, including deploying, updating, and repairing laptops, printers, and peripherals.Support remote access solutions, VPN configurations, and software installations.Document technical issues, resolutions, and procedures in our internal knowledge base.Collaborate with senior IT staff to implement new technology solutions and patch management.Provide exceptional customer service and communicate technical concepts to non-technical staff.
Qualifications
High school diploma or GED required; Associate’s degree in Computer Science, IT, or related field is a plus.Basic understanding of operating systems (Windows 10/11, macOS) and file systems.Familiarity with networking concepts such as TCP/IP, DNS, and DHCP is highly desirable.Strong analytical and problem-solving skills with a logical approach to troubleshooting.Excellent written and verbal communication skills.Ability to work independently and as part of a team in a fast-paced office setting.Must be authorized to work in the United States.