Job Description
We are seeking a highly motivated IT Support Trainee to join our dynamic team in Lubbock, Texas. This is an exceptional entry-level opportunity designed for individuals eager to launch a successful career in Information Technology. You will receive hands-on training, mentorship from industry experts, and the chance to work on cutting-edge technology solutions.
At Lubbock Network Systems, we believe in growing our own talent. If you are tech-savvy, have a passion for problem-solving, and are ready to learn, we want to hear from you. Join us in bridging the gap between technology and people.
Responsibilities
- Provide first-level technical support and troubleshooting for end-users via phone, email, and in-person.
- Assist in the deployment and configuration of desktop computers, laptops, and mobile devices.
- Perform routine maintenance on hardware and software systems to ensure optimal performance.
- Collaborate with senior technicians to resolve complex network connectivity and hardware issues.
- Maintain accurate documentation of help desk tickets and system configurations.
- Conduct user training sessions to ensure proper utilization of company software and security protocols.
- Support the setup and maintenance of printers, scanners, and peripheral devices.
Qualifications
- High School Diploma or GED required; Associate degree in IT, Computer Science, or related field is a plus.
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Familiarity with networking concepts such as Wi-Fi, LANs, and IP addressing is highly desirable.
- Strong analytical and problem-solving skills with a logical approach to troubleshooting.
- Excellent verbal and written communication skills for interacting with diverse users.
- Ability to work independently as well as part of a collaborative team environment.
- Eagerness to obtain industry-recognized IT certifications (e.g., CompTIA A+, Network+).