Job Description
Are you passionate about technology and looking for a launchpad into the IT industry? Apex Digital Systems is seeking a dedicated IT Support Trainee to join our dynamic team in Los Angeles, CA.
We are offering an immediate hire opportunity for individuals eager to learn, grow, and build a career in Information Technology. You will receive comprehensive training, mentorship from senior engineers, and hands-on experience with cutting-edge systems. If you are a problem-solver with a 'can-do' attitude, we want to hear from you.
Responsibilities
- Assist in diagnosing and resolving hardware and software technical issues for end-users.
- Provide first-level technical support via phone, email, and ticketing systems.
- Install, configure, and maintain computer peripherals, printers, and network devices.
- Participate in on-the-job training regarding network infrastructure and cybersecurity basics.
- Document all technical support activities and track ticket resolution progress.
- Collaborate with the IT team to ensure optimal system performance and uptime.
- Perform routine system updates, patch management, and asset inventory checks.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or Computer Science is a plus.
- Fundamental knowledge of computer hardware, operating systems (Windows/macOS), and peripherals.
- Strong analytical and troubleshooting skills with a logical approach to problem-solving.
- Excellent verbal and written communication skills for interacting with diverse users.
- Willingness to learn new technologies and adapt to a fast-paced environment.
- Reliable transportation and ability to work onsite in Los Angeles.