Job Description
Are you looking to kickstart your career in Information Technology? Apex Digital Solutions is seeking a dedicated and eager IT Support Trainee to join our dynamic team in Los Angeles, CA. We offer a comprehensive training program designed to mold aspiring tech professionals into industry-ready experts. As a trainee, you will work alongside seasoned professionals, gaining hands-on experience in a premium corporate environment.
At Apex Digital Solutions, we believe in fostering growth. This is not just a job; it is a stepping stone to becoming a certified IT professional with a competitive salary and benefits package.
Responsibilities
- Provide first-level technical support to employees regarding hardware, software, and network connectivity issues.
- Assist in the setup, configuration, and maintenance of workstations, printers, and mobile devices.
- Monitor and manage the help desk ticketing system to ensure timely resolution of user inquiries.
- Conduct basic troubleshooting for Windows and macOS operating systems.
- Collaborate with senior IT staff to deploy software updates and security patches.
- Maintain accurate records of all support tickets and system configurations.
- Participate in scheduled training sessions and workshops to enhance technical skills.
Qualifications
- High School Diploma or equivalent required; Associate’s degree in Computer Science or Information Technology is a plus.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer operations.
- Strong problem-solving skills and the ability to troubleshoot common technical issues.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- Enthusiasm for learning new technologies and a professional attitude.