Job Description
Join TechNova Solutions' award-winning IT team and transform your passion for technology into a thriving career! As Austin's leading tech innovator, we're seeking motivated IT Support Trainees to join our dynamic learning environment. No prior experience required – we provide comprehensive training and mentorship to build your expertise in enterprise systems, cybersecurity protocols, and customer service excellence. Work with cutting-edge technology in our state-of-the-art downtown Austin headquarters while earning competitive benefits and growth opportunities.
Responsibilities
- Provide tier-1 technical support to 500+ employees across 3 locations
- Install, configure, and troubleshoot Windows/macOS hardware and software
- Document IT incidents and resolutions in ServiceNow ticketing system
- Assist with network infrastructure monitoring and basic diagnostics
- Collaborate with senior engineers on complex system deployments
- Participate in monthly security awareness training sessions
- Support audiovisual equipment for hybrid meetings and events
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic familiarity with Microsoft Office and Google Workspace
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification (or commitment to obtain within 6 months)
- Valid driver's license and reliable transportation
- Ability to lift 30 lbs for equipment maintenance
- Pass background check and pre-employment drug screen