Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support to our growing client base in Bakersfield. This comprehensive training program combines hands-on experience with mentorship from industry experts, ensuring you develop critical skills in network administration, system troubleshooting, and customer service. Perfect for recent graduates or career changers looking to enter the thriving IT sector.
At Bakersfield Tech Solutions, we invest in our people through continuous learning opportunities, clear career progression paths, and a collaborative work environment. Enjoy competitive benefits, flexible scheduling options, and the chance to make a real impact on local businesses while building a stable, future-proof career.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, laptop, and mobile devices
- Provide Tier 1 technical support to end-users via phone, email, and remote assistance
- Install, configure, and maintain network infrastructure components
- Document all support tickets and maintenance activities using IT service management tools
- Collaborate with senior technicians on complex system implementations
- Conduct regular system updates, patches, and security protocols
- Train end-users on new technologies and software applications
Qualifications
- High school diploma or equivalent (CompTIA A+ certification preferred)
- Basic knowledge of Windows/macOS operating systems and networking principles
- Strong problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to obtain industry certifications during employment
- Valid driver's license and reliable transportation