Job Description
Apex Digital Systems is seeking a motivated and eager IT Support Trainee to join our growing team in Reno, NV. This is an exceptional opportunity for recent graduates or career changers looking to launch a high-paying career in Information Technology. You will receive hands-on training, mentorship from senior engineers, and the chance to work with cutting-edge technology.
As an IT Support Trainee, you will be the first line of defense for our employees, ensuring seamless technology operations. We offer a competitive salary, comprehensive benefits package, and a clear path to senior IT roles. If you have a passion for problem-solving and a desire to learn, we want to hear from you.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network issues for internal users.
- Manage and respond to helpdesk tickets in a timely and professional manner.
- Assist in the deployment and configuration of new workstations and peripherals.
- Monitor system performance and perform routine maintenance tasks.
- Provide remote technical support via phone and remote access tools.
- Conduct user training sessions on new software applications and security protocols.
Qualifications
- Associate degree in Computer Science, IT, or related field (or equivalent technical certification).
- Basic understanding of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Strong customer service skills with the ability to explain complex technical concepts simply.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+, Network+) within 12 months.
- Valid driver's license and willingness to travel within the Reno area.