Job Description
Launch Your IT Career with an Urgent Hiring Opportunity!
TechHorizon Solutions is looking for motivated individuals to join our team as an IT Support Trainee in Kansas City, MO. This role is perfect for recent graduates or career changers eager to break into the tech industry.
As a Trainee, you will receive comprehensive on-the-job training, mentorship from senior engineers, and the chance to work on real-world projects. We offer a clear pathway to certification and long-term career growth.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment, configuration, and maintenance of end-user devices (laptops, printers, mobile devices).
- Monitor system performance and respond to helpdesk tickets in a timely manner.
- Install, configure, and troubleshoot network connectivity and operating systems (Windows/Linux).
- Document technical procedures, incident reports, and system changes accurately.
- Collaborate with senior IT staff on IT projects and system upgrades.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science or related field is a plus).
- Basic understanding of computer hardware components and operating systems.
- Familiarity with Microsoft Office Suite and Google Workspace.
- Strong problem-solving skills and the ability to troubleshoot technical issues under pressure.
- Excellent written and verbal communication skills.
- Willingness to obtain industry certifications (e.g., CompTIA A+) with company sponsorship.