Job Description
We are seeking a motivated IT Support Trainee to join our dynamic team in Mesa, AZ. In this role, you will gain hands-on experience in technical support, network administration, and system troubleshooting while enjoying a flexible work schedule.
As a trainee, you will work alongside senior IT professionals who will mentor you through our comprehensive training program. We value curiosity, problem-solving skills, and a passion for technology. Whether you are just starting your career or looking to pivot into the tech industry, this is the perfect opportunity to launch your journey.
Why Join Us?
- Flexible Hours: Enjoy a schedule that works for you, including remote work options.
- Mentorship: Learn directly from industry experts with 10+ years of experience.
- Career Growth: Clear pathways to advancement into SysAdmin, Network Engineer, or Cybersecurity roles.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Assist in troubleshooting hardware and software issues, including printers, laptops, and operating systems.
- Manage and maintain the company inventory of IT assets and peripherals.
- Document all technical issues, resolutions, and steps taken in the ticketing system.
- Monitor system performance and alert senior staff to potential outages.
- Conduct basic training sessions for new software installations.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Basic understanding of computer hardware and operating systems (Windows & Mac).
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent communication and interpersonal skills.
- Willingness to learn new technologies and complete training programs.
- Reliable internet connection and a home office setup for remote support tasks.