Job Description
We are seeking a motivated IT Support Trainee to join our elite technology team in Colorado Springs. This is an exceptional opportunity for recent graduates or career changers to launch a lucrative career in Information Technology with hands-on training and mentorship from industry experts. You will work directly with our senior engineering staff to resolve complex technical challenges while building a robust portfolio of IT skills.
Why Join Us?
- Accelerated Career Growth: Structured mentorship program designed to fast-track your IT career.
- Competitive Compensation: Salary commensurate with experience plus performance bonuses.
- Modern Environment: Work with cutting-edge technologies and cloud infrastructure.
- Full Benefits Package: Medical, dental, vision, and 401(k) matching immediately available.
Don't just support technology—build it. Apply today to become our next IT Support Trainee!
Responsibilities
- Diagnose and troubleshoot hardware, software, and network connectivity issues for internal employees.
- Manage and prioritize incoming IT help desk tickets using ServiceNow and Zendesk.
- Assist in the deployment, configuration, and maintenance of workstations, laptops, and mobile devices.
- Monitor network infrastructure to ensure optimal performance and security compliance.
- Provide end-user training and technical guidance on company software and security protocols.
- Collaborate with senior engineers to implement software patches and system updates.
- Document all technical procedures and resolutions in the knowledge base.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or Computer Science preferred.
- Basic understanding of Microsoft Windows, macOS, and Linux operating systems.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills for interacting with non-technical staff.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+, Network+).
- Ability to lift and carry IT equipment weighing up to 50 lbs.
- Current valid driver's license and reliable transportation.