Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support to our Chicago-based clients. This full-time, immediate hire position offers comprehensive training and a clear path to advancement in a rapidly growing industry.
As a trainee, you'll work alongside senior technicians to diagnose hardware/software issues, implement network solutions, and deliver exceptional customer service. Our program combines hands-on experience with mentorship from industry experts, ensuring you develop the skills needed to thrive in today's digital landscape.
Responsibilities
- Diagnose and resolve technical issues across desktop, laptop, and mobile devices
- Install, configure, and maintain operating systems and software applications
- Provide remote and on-site technical support to end-users
- Document incidents, resolutions, and asset inventory in ticketing systems
- Collaborate with network and security teams on infrastructure projects
- Train end-users on new technologies and best practices
- Participate in 24/7 on-call rotation after initial training period
Qualifications
- High school diploma or equivalent; A+ certification preferred
- Basic understanding of Windows/macOS operating systems
- Experience with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional on-site visits
- Passion for continuous learning in emerging technologies